We offer FREE standard shipping (4-7 business days) to customers in the United States and Canada with any order of $120 or more. Regular shipping is $15 per order.
Please allow 1-2 business days for processing and packaging your order.
All orders ship from Canada. Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Zolzaya Cashmere is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from our shipping partner which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at contact@zolzaya.ca with your name and order number, and we will look into it for you.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition. Please see our Returns and exchanges page for details.
In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us.